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Pillar 4: e-Governance: Reforming Government through Technology
Government Business Process Re-engineering
using IT to improve transactions
Form Simplification, reduction
Online applications and tracking, Interface between departments
Use of online repositories e.g. school certificates, voter ID cards, etc.
Integration of services and platforms – UIDAI, Payment Gateway, Mobile Platform, EDI
Electronic Databases
– all databases and information to be electronic, not manual
Workflow automation
inside government
Public Grievance Redressal
- using IT to automate, respond, analyse data to identify and resolve persistent problems – largely process improvements
To be implemented across government - critical for transformation.
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