• Government Business Process Re-engineering using IT to improve transactions
    • Form Simplification, reduction
    • Online applications and tracking, Interface between departments
    • Use of online repositories e.g. school certificates, voter ID cards, etc.
    • Integration of services and platforms – UIDAI, Payment Gateway, Mobile Platform, EDI
  • Electronic Databases – all databases and information to be electronic, not manual
  • Workflow automation inside government
  • Public Grievance Redressal - using IT to automate, respond, analyse data to identify and resolve persistent problems – largely process improvements
  • To be implemented across government - critical for transformation.