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Digital IndiA Progress
Pillar 4: e-Governance: Reforming Government through Technology
Government Business Process Re-engineering
using IT to improve transactions
Form Simplification, reduction
Online applications and tracking, Interface between departments
Use of online repositories e.g. school certificates, voter ID cards, etc.
Integration of services and platforms – UIDAI, Payment Gateway, Mobile Platform, EDI
– all databases and information to be electronic, not manual
Public Grievance Redressal
- using IT to automate, respond, analyse data to identify and resolve persistent problems – largely process improvements
To be implemented across government - critical for transformation.
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